Originally Posted by
ohmark
Why not name the property? Some folks will avoid property, if they know. Revenue will no longer be maximized.
+1 I checked in Westin Jersey City Newport this week (Monday check in and checking out on Friday) and I guess with only 3 Marriott properties within Jersey City (Westin/Courtyard/Residence Inn) - the Westin gets quite a bit foot traffic.
Checked in Monday night and IT systems were down. So the FD agent had to manually look-up any available suites (which the FD agent stated there was about 5-6 suites available for upgrade). After 10 minutes the GM came in and inquired if I was looking to change my rate (which was already $500 a night due to demand) and when I mentioned "No" she basically told me there was no availability for complimentary upgrades.
I might have to come back to JC again for 1-2 more nights but might go to Residence Inn instead....