Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Gold, AF/KL Silver, Swiss Railway
Posts: 799
Response from LH Customer Service:
We have credited your Miles & More account with 5000 awards miles.
We have also forwarded your correspondence to our station manager at London Heathrow Airport, for internal review. You can trust that your comments will be regarded very seriously and the matter looked into to ensure that necessary improvements are made.
We hope that you will continue to put your trust in Lufthansa and its partners in the future, and we look forward to welcome you onboard again soon.