Originally Posted by RobOnLI

Maybe this is why upgrades have become impossible now...

I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:

Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."

Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.

I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.

-RM