[QUOTE=Kobetraveller;31806541]
I made a prepaid booking on 15 November. Immediately got the Confirmation email and payment charged to card.
But booking does not show up in App or website AND only shows in hotel's check in system, NOT in its Membership System. Same situation for another of this hotel's guests. Will no doubt affect crediting of nights/points.
Further prepaid booking made for other hotel on 28 November appears normally.
Seems to be a window when bookings not handled properly by the system.
App no longer has add booking feature.
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Dear Amy or anyone:
I posted this Missing Upcoming Stay issue about a week ago and it is still missing as explained above.
Is this a known issue within the Accor IT Department ?
Any estimation of time needed to fix this issue ?
Thank you for any update you can provide.