FlyerTalk Forums - View Single Post - 21-Hour Trainwreck: LHR ->ZRH

Dec 10, 2019 | 9:01 am

#36

findark

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Quote:

Originally Posted by Gigantor

I certainly was pro-actively seeking a solution. I made hourly visits to the LH/LX Customer Service Desk at LHR T2. Each time, I requested flights to ZRH, GVA and BSL. I was even standing at the counter when the gate was announced for LH 915 and asked again if there was sufficient time to make the connection in FRA. I was told that there was sufficient time for the connection.

While it's not a reasonable expectation of an average pax, some helpful advice for next time given that you are an FTer...

By FT standards, badgering contract ground staff for solutions is not really "proactive". Did you check what flights were for sale between LHR and ZRH/GVA/BSL? Even high-quality ground staff are severely overworked during IRROPS and you will get much, much further with "I see that flight LX xxx this evening has seats left, could you please confirm me on that" rather than "you need to get me to Zurich tonight".

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