Originally Posted by
LondonElite
Had you gone to the airport as usual, or waited for check-in at T-24, the cancellation would have been 'live' and you would more than likely have been re-booked on one of many Europe-JNB services that night. But who knows now.
Hard to say, but when Lufthansa tried to find availability on another airline, including Swiss, TAP and Virgin, they were all full. My trip was only 3 days, hence I agreed to go a day sooner.
Originally Posted by
LondonElite
Finally, the internet has a way of amplifying the extremes. Your flight with LH was fine, just not the customer service element. Resorting to "I'll never fly them again..." leaves you with painfully few travel options after a few things go wrong. Just have a look over on the BA board.
I wouldnt say "I'll never fly them again...", but it leave a bad taste in my mouth, and to be honest I booked the flight as i'd never flow Long Haul LH (or SAA) before and was intrested on what the 747-8 was like (it was great except we had no IFE for the first 6hrs of the flight).
Next time I will stick with what (or who) I know and pay a bit extra for BA or VS........ except next month when we fly to Perth... on Air France.
I spend most of my time on the BA board, but like i said before, ive flown with them over 60 times and never had an issue like this.