FlyerTalk Forums - View Single Post - How to escalate to Lufthansa management??
Old Dec 10, 2019, 3:25 am
  #11  
npturner
 
Join Date: Feb 2019
Location: Hertfordshire, UK
Programs: BAEC Silver, Virgin Flying Club.
Posts: 124
Originally Posted by vkis
Opodo was, despite what you might think, not "excellent". As your (O)TA, they should have been able to rebook you the second they acknowledged that your SAA flight was cancelled. Many airlines are hesitant to touch (O)TA bookings themselves.
Either way, Lufthansa wouldnt let them rebook it, and Lufthansa confirmed this to me directly too. I never useally book via a TA, but in this instance at short notice I had little choice.
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