Hi All,

Its a bit of a long story, but I have provided some background below, however the main thing I want to know is how do I go about contacting Lufthanasa management as their customer services have been useless.

So, the very short version of the story.

I booked return flights from London to Johannesburg with Lufthansa (via Munich and Frankfurt).
The outbound MUC-JNB flight was operated by SAA, which was cancelled 3 days before my flight due to industrial action (16th Nov).

Lufthansa would not rebook me on another flight as their internal system didnt show any cancelations (even though lufthansa.com website showed it, as did SAA and my booking within the Lufthansa app.
Finally 3hrs before I had to leave home for the airport I had a confirmed ticket, but i'm sure if I hadnt been so pushy I wouldnt have made it to JNB as it was only 2hrs after I arrived (a day earlier) in JNB that Lufthansa sent me a message to say my orginal flight was cancelled.
Customer services always refused to let me speak to a manager (or the phone line would drop), their Twitter team would always just say contact customer services, and now I have a complaint open about the way LUFTHANSA dealt with the cancellation they have told me they forwarded it on to SAA, which is of no use!

I'm at a loss to know how to escalate this.... 5 star airline??
What followed was 2 days of stress and over 7 hrs on the phone ttying to get rebooked onto another flight. Eventually they agreed with me it was cancelled but then as the system did not see it, my re-booked ticket was cancelled 'By the system' (apparently).