On Friday afternoon I flew from PDX to SEA on Horizon. I plane checked a small bag that wouldnt fit in the overhead.

I come to collect it --it was gone. Someone took the wrong bag and left theirs behind.

I go to the gate agent to make an announcement and call someone at baggage claim to alert them on this. the gate agent does make an announcement. but does not call baggfgage claim.

He tells me to go to customer service. I go to customer service and they are like its an Horizon flight we cant really do much but she brings me back down to SEA C2 area and has some horizon people come over. They seem to give me a corporate BS do nothing message.

I ask them for the manifest and they refuse. Then finally they call down to baggage claim downstairs and finally hear that the person who took my bag realized this and gave it to them.

Most of the stuff in the bag and the bag could be replaced in about $300, a small part was medical equipment that would cost $3000 to replace without health insurance.

How hard is it for people to actually take a second and check is this my bag.....