Originally Posted by
abhilife2001
Bump.
1. Try United website to search for awards (although beware sometimes airlines give different availability to different partners)
2. Probably a function of the KF site being buggy/not comprehensive. Try the call centre.
3. Yes, if you cannot find the itinerary you want online. Even if you do, it will also often throw up random errors which means you have to call to book anyway.
4. Yes, they charge whatever shows on ITA for the relevant route/class.