Wondering if anyone else had this happen to them... I've been Hertz PC for the past decade, but stopped renting from them this past July. Definitely still not outside any 12 or 18-month "no activity" period....

I get those Hertz emails that always have the banner at the top that remind you of how many points you have... for the past many months, I've been at ~105k points, which matches my own memory and rental history. Specifically, an email from Hertz indicating my point balance as of 11/17/2019 said ~105k. Then the next email from Hertz as of 11/20/2019 said I have ~69k points. I've logged in to Hertz account, and it also shows my 69k points. But there's no transaction anywhere of a ~36k point drop, and I definitely didn't spend anything! In my mind, I'm suddenly, overnight, missing ~36k points!

I'm overseas right now and running around hectically, so will call when I'm back state side.... but trying via email first. I'm scared I'm about to endure a month long back and forth process around this =/

(PS I also accidentally clicked a 7k points for PC offer just minutes ago.. thinking that the link from email offer would take me to a website with more info, not redeeming the offer immediately! So I gotta "undo" that too.. cause I don't want to spend 7k points for PC.. but that's a different fight).