Interesting explanation aerobod — thanks! I fully admit I’m not a tech-savy person (beyond knowing how to connect to inflight wifi, I have no clue how it works!).

Im intrigued ... Air Canada now claims that they have “streaming” speed wifi on their wide body fleet, fast enough to support streaming video, and it works internationally. My understanding is that they use Gogo. How do they make that work?

With WestJet, my challenge is that their wifi is almost always an awful user experience to connect, and then an unreliable product once connected. Your tech explanation is helpful, but doesn’t change the issue that they’re selling something that doesn’t work all that well.