The whole my account is dull, bland and horrible. They've taken what had developed into a pleasant and functional dashboard and replaced it with something it looks like has been thrown together in word by a 6 year old. It's enough to cure insomnia, if that's what "living limitless" looks like in Accor's new shallow hyped marketing nonsense world heaven help us. Beyond that the whole website is just unpleasant on the eye, the colouring doesn't work, the front page leaves you with half a video playing on the front screen you have to scroll down to get into full view, and on my widescreen monitor you can't even get it on the screen all at once. Oh, and when the website loads with the initial view there is nothing really about it visually that even really suggests it's a hotel website.

Time to use my suite upgrade nights I got the poorly worded email about addressed to Salutation FirstName instead of Salutation LastName and move elsewhere. How many chances does a multi-billion dollar hotel chain need to get this right ... what a backward and retrograde "enhancement". They should have stuck to what they were good at, although #feelwelcome no more.