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Thread: American Advantage now Destroys Mileage Plus
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Old Dec 3, 2019 | 6:08 pm
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Kacee
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Originally Posted by EWR764
I think the general opinion is that it's an improvement over the straight RPU/GPU process.
Conceptually it's an improvement. But I'm withholding judgment until we see how it actually works in practice.

I did have to call AAdvantage today for an account service issue. As a GM, there was no hold. I got a super helpful, competent agent who was able to quickly accomplish all my requests. It was a surprisingly pleasant experience.

OTOH, given the similarity in management attitude, I'm not ready to call one program materially superior to the other. It truly is a race to the bottom.
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