Originally Posted by
flyerCO
RM isnt who needs to be involved. GTS - Global ticketing support is. If indeed was confirmed in D1 then they can override fare class availability and book you in D1.
Agree with this. RM would only be involved via the Day of Departure Desk, when flight is within 5 days
If Supervisor / GTS refuse, then I would suggest an Executive email with the subject line “Confirmed Global Upgrades for 12/26 Revoked without Explanation”
Those folks have made upgrade space appear and can even clear it without attaching the certificate, if the circumstances merit and they want to.