FlyerTalk Forums - View Single Post - Delta Agent Re-Booking / Unapproved Change during IROPS
Old Dec 3, 2019 | 2:26 pm
  #7  
SamOF
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,231
Originally Posted by Duke787
Honestly I think you are to blame for this one -- I wouldn't give any compensation. You did ask for the IRROPs re-booking to UA which is likely to sink you for compensation.

Once you gave the DL agent approval to switch carriers, I don't think you can ever view this as unapproved re-booking? You authorized her to switch you to 11am, she wasn't able to, your seats on the original flight were gone (due to IRROPs someone else probably grabbed either the whole thing or the relevant inventory for ORD - CVG or CVG - BOS), and then she managed to get you on the next flight that could get you to BOS (which was UA since DL didn't have anything available).

If you hadn't asked for the UA flight, the whole thing would be different (and that's how I originally read your OP but upon re-reading I saw that you asked for the switch to UA).

You live and you learn but in the same scenario, where weather is causing major issues, you don't ask to switch carriers. There is too much uncertainty, especially when flying from a major UA hub, the likelihood of those seats not confirming was close to 100%. Why would UA ever give those seats to DL when they are dealing with their own major IRROPs due to the same weather?
Why would asking for any particular rebooking option mean that you are giving up your confirmed seat regardless of whether the rebooking is successful? There's no reason to delete the confirmed space until the agent is sure that the United flight was confirmed.

If a United flight actually has space, there's also a perfectly reasonable chance that they would confirm a DL sell. Has happened to me in major weather events plenty of times.

And again, there's no reason not to ask—for a competent agent, it should not work the way it worked for the OP.
SamOF is offline