Originally Posted by
physioprof
My last experience AMS-EWR this past August the gate agents were great, even to the extent of making my SSSS extra screening go as smooth as possible. Maybe because I'm GS, they tried harder to treat me well?
That might have made a difference. And obviously, it is not bad each and every time, but generally speaking I am observing a decline and I many UA staffers I used to know have been replaced with contracted gate agents.