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Thread: Beware - ANA.co.jp Refund Policy
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Old Dec 2, 2019 | 3:46 pm
  #9  
synergypi
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Join Date: Jan 2007
Location: SF, Japan, YYG
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See https://www.transportation.gov/sites...20130530_0.pdf for detailed rules.

ANA states "Refunds must be requested through the ANA Customer Service Center in the U.S. "

If the initial request was made to ANA Customer Service in Japan this could be a problem, but worth fighting.
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