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Old Dec 2, 2019, 3:42 pm
  #46  
EuropeanPete
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Originally Posted by PhillyPhlyer40
So i spoke with the hotel this morning.

The fee is for all of the amenities that the hotel includes. This is:
1-free coffee in the room. If you run out, they will bring you more (no kidding, this was the leadoff line)
2-heated pool for use 7am-10pm
3-fitness center use 24 hours a day
4-free champagne or mimosa, but only available on weekends check ins from 3-5pm (WHHHAT?)


Seriously, I asked to speak to a manager. Got a front desk manager on the phone. Went through list. She also included a huge (HER WORDS) benefit the agent forgot. Free water bottles. They give 2 per room per day. (I did say i would just take them out of the lounge, to which she replied lounge food had to be consumed in lounge!)

Well folks, guess this means I will look elsewhere. Be honest and put it in the room rate. This is deceptive at best.
This actually made me giggle I have a pretty damning view of resort fees in general, but at least most properties pretend to give things for it (so that Arne can claim consumers demand it).
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