Originally Posted by
fivesixseven
AMS is my home airport and I can confirm that the outsourced gate agents handling UA are undertrained and there is always a sense of confusion and chaos. It used to be better, but it has gotten worse in the past years. It really is a pity to witness the decline.
My last experience AMS-EWR this past August the gate agents were great, even to the extent of making my SSSS extra screening go as smooth as possible. Maybe because I'm GS, they tried harder to treat me well?