The email a couple weeks ahead of time to "welcome" you and ask if you ned anything. I subtly mentioned it was our honeymoon and said I would just like a high floor room with no connecting door and ocean view if possible. They responded back "We'll make a note of this and see what can be done at check in."

I then checked the reservation periodically and it still showed King terrace until about 24 hours before check in when it changed to Napua Ocean View Two Queens.

I arrived and went to regular check in desk even though I think check in on 8th floor is a Napua Club benefit. This could be important because I hear sometimes the check in lines are quite long. The Napua club elevators are directly across from the check in desk but if you went straight from the front door up to the 8th floor with your luggage there's a key card restricted door before you get to the staff in the Napua Club so I'm not sure how they actually do the Napua club check in, you'd probably have to have staff walk you up, which seems rather pointless.

Anyway, the check in experience was a bit odd because she didn't say "We're happy to upgrade you to the Napua club here are the benefits" Instead she talked about my terrace room on points and then said "I see you check in online to a Napua club room" almost suggesting I did something wrong or pulled a fast one on them.

And then when I asked if they could move me to another Napua club room with King bed and no connecting door, she said that's usually a $250 per night upgrade but she could do it for $150 per night. To which I responded "but you've already upgraded me to a Napua club two queens room, and you sell the Napua two queens rooms for as much or more than the Napua King rooms, so why would there be an upgrade charge?"

Maybe the notion is that that upgrade receiving beggars can't be choosers, you have to take the exact free upgraded room or you pay for the upgrade.

She says she'll have to talk to her boss, she comes back and gives me the King room, and then I have to ask, aren't there some benefits to the Napua Club and she reluctantly gives me the card listing the Napua benefits.

As far as Napua room choice goes, see this map:



The ocean is at the top. The Napua tower rooms are on the 6th -9th floors in a horseshoe like formation, with the "U" part of the horseshoe facing the ocean and the two "sticks" of the horseshoe along the sides. I've marked the location of certain rooms showing the last two numbers of the rooms.

So on the sixth floor, the Napua rooms start at 6038 (which would be a particularly bad room as it is right outside the children's play area on this floor only). The rooms continue toward the ocean numbering into the low 40's along the shaded side of the building, and then the rooms ending in high 40's or in the low 50's turn into the "U" and will be close to the ocean and facing the ocean with the best views. Then the rooms continue away from the ocean on the sunny side into the high 50's and sixties. The rooms on the 7th-9th floors have the same formation.

So ideally, what you want, is a Napua room on the 8th or 9th floor in the low 50's, facing the ocean. Failing that, high 40s, followed by low 40s (shaded side)

The low 40s and 60s rooms are closest to the bar.

The worst Napua rooms would be in the 60s on the lowest (sixth) floor.

Of course you might also factor in connecting doors, as there are a bunch of kids here, and if your room connects to a suite, you might have partiers or loud kids next door.

I hope this is helpful to someone. If I had been better informed, I would have asked her the room number of the two queens ocean view room with connecting door they assigned to me, and the room number of the available King room without connecting door, so I could have made an informed decision of pros and cons before choosing.