FlyerTalk Forums - View Single Post - [ARCHIVE to 2019] Grand Wailea, A Waldorf Astoria Resort {US-HI}
Old Dec 1, 2019 | 4:21 pm
  #2872  
jphripjah
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Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
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Originally Posted by Eujeanie
I guess you needed a break from breakfast in the Napua Lounge? What is the breakfast like in there?
It's not great. Continental, nothing hot except oatmeal. You do get an OK choice of bread, English muffins, pastries, melon, cold meats, and lox compared to the dining room plated continental breakfast for Gold and Diamond members which has no meats and a few pastries and pieces of fruit of the restaurant's choice.

The atmosphere dining in the restaurant is much better, they have nice outside seating and cloth napkins and waiters bringing you drinks. The downside though is that between 8 a.m. and 9:30 a.m there may be a long line to get a table and the restaurant may be overrun with children.

We had the full buffet breakfast downstairs yesterday and today we had the continental breakfast downstairs at 7:30 a.m., took a walk on the beachfront, then came back and ate again in the Napua lounge, as my wife likes the lox and wanted more fruit.

The Napua canapes selection also hasn't impressed me, the first night there was no meat at all (pumpkin gnocchi and bean dip) but second night was chicken with rice (and more bean dip).

The atmosphere in the Napua "club lounge" is not every exclusive or upscale. Children, people in beachwear, people stuffing bottles of water in plastic bags, etc. If you want the booze (served on the 6th floor), you're sitting more or less in a hallway/foyer where they have set up a bar close to a designated children's play area.

Also, the Napua Tower room I got is on the sunny side rendering the balcony kind of useless between 9 a.m. and 2 p.m. and no ocean view unless standing on my balcony looking off to the right. The Napua tower's rooms are on the 6th - 9th floors encircling an atrium with the Botero Lounge on the 4th floor, so it can be a bit loud from 6-9pm when the band is playing.

My poor room may be my own fault though, they initially had upgraded me from terrace room to a two queens Ocean View Napua room and when I arrived I asked if it had a connecting door. They said it did, and I said I'd prefer a King room in the Napua Tower without a connecting door if available. They first tried to charge me an extra $150 per night for that, but then gave me the King room without extra charge, but like I said, no real ocean view. Not sure if my originally upgrade dtwo queens room had a much better ocean view or not, or maybe they consider seeing the ocean when standing on balcony to be "ocean view."

I also don't see how my room here in the Napua tower is "updated" but I haven't seen any other rooms.

My overall point is that I don't think just being in the Napua Tower adds a lot of value for Gold and Diamond members, given the limited evening food on offer, the availability of free continental breakfast in the restaurant, the unappealing ambiance in the lounge, and the crapshoot of getting a good Napua room/bad room/ocean view/loud room/connecting door room.

I'd certainly rather have a good quiet ocean view room outside the Napua Tower with a shaded balcony than the room I'm in now, even if it meant no Napua lounge access. But I generally don't drink alcohol in hotel executive lounges and my wife doesn't really drink at all.

Last edited by jphripjah; Dec 1, 2019 at 4:27 pm
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