Property: Canyon Suites at the Phoenician
Date(s): Nov./Dec.
Room booked: 2 Beds Golf Course View
Room received: 1 BR Suite, 1st Floor, Golf Course View
Elite Level: Titanium
Award stay: Yes (points)
SNAs redeemed: No
Comments: Happy to get the suite, but after three stays this year, starting to see some patterns. They don't upgrade in advance unless you use an SNA, regardless how wide open the suite inventory. And the pool of complimentary upgrades is limited to the least desirable suites. I was first offered an accessible suite, right next to the lobby and elevators, overlooking valet parking, but turned it down. After typing away for a while, the very nice FDA offered me a 1st floor golf course view suite. As I walked down the hall, I realized they gave me the exact same suite they gave me last time. It's right next to a service door, which slams loudly throughout the day as housekeeping goes in and out (slamming doors are definitely an issue here). There was wide open availability in the more desirable pool view and Camelback view suites, but those are apparently not in the normal upgrade pool. Still a lovely property with an extremely friendly and helpful staff.