Originally Posted by
AC7E7
It is frustrating, but moving to a new reservation system is not exactly like upgrading your personal computer’s operating system. These are short-term problems that will eventually be resolved. Every company that moves to new systems will have operational issues in the short term. How many issues do people have each time Apple releases the latest and greatest iOS? Usually after a month or two, issues are resolved.
Most organisations go through this at various points in time. Changing or upgrading ERP systems is something that happens. The staff struggle, the customers don't get quotes or invoices on time, the wrong product is in the wrong the place. Lots of large companies struggle through these types of changes, especially if new SOP and rules are introduced at the same time. Much easier when staff are empowered to do what they have to make things right for the customer. This would have been much easier 10-15 years ago when front line staff had less restrictions in place.