Originally Posted by icanneverflyenough

If it includes internet invoke the terms and conditions to get a replacement amenity or benefit. Most hotels and most members (you don't even need elite status to invoke this provision!) don't even know about this. Some hotels refund the resort or destination fee when you do this. Others reduce it. Others give you more points. Some just give you a drink voucher. While you're at it file a complaint with the attorney general or consumer protection office for the hotel not disclosing at booking what is included in the fee.