Delta's Power over Partner Airlines?
Hello all,
I am a DM who was recently on an AeroMexico flight in business class (J fare). I was offered a bump in exchange for a J fare to anywhere in the world AM flies. Upon attempting to redeem the voucher, I was told that it is valid only for economy. AM makes it awfully painful to sort anything out (on purpose) and their customer service email (the only way to dispute this according to phone rep) hasn't responded in a month. At this point, I called the DM line in the hopes they had some answer but it looks like they don't. Does Delta have any power to help escalate this issue to AM? It seems as if I was scammed and won't be able to do much about it...