Originally Posted by
marke190
Thanks, I'm using Matrix ITA and feeding it to the AC website. The only other way that I know of is to phone in which didn't work this time. Are there any other ways
I have to give credit where credit is due; the (NB-based?) agent was very patient, competent and determined and was able to save everything under a booking ref. The system issue arose when he tried to assign the fare to the booking.
I have found the YQM based reservations agents are the ones who have been able to book my complex itineraries within 10 minutes in the past during the RES III days. I'm also not surprised they would try to do everything they can to get your itineraries booked even with all the Amadeus issues. Once they learn to master the new system, they will be the best ones in the AC network.