Dear members,
Sorry to read that you be affected by this exceptional situation.
First of all, we invite you to check the conditions applying to your booking.
For the stays booked at a flexible rate, check until when you can modify/cancel your booking. If you decide to cancel a booking, you can do so directly online or by contacting the hotel directly.
If you have booked a non-flexible rate, that doesn’t allow any modification or cancellation, we invite you to contact directly the hotel you have chosen for your stay for more information.
The gestures granted in this situation are at the hotel’s sole discretion.
Best regards,
Amy