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Welcome to Flyertalk and welcome to the BA forum CanaryWharf, thanks for posting and I hope your experiences will allow you to pitch any future travel plans you have.
I think it is fair to say that your report isn't the first one to complain about inconsistent service (though this is a point that is not necessarily restricted to BA). Equally there are those on this forum who travel in First quite often and typically don't experience WTP levels of service in First. I certainly can't recall an example, though I have had services where staff are so busy that the chit-chat goes out of the window. For example on one service when one of the ovens broke down. That service is also quite a heavy one for CSMs, given the short flight.