Downgrade Refund
It is the first time I have had to submit a request for a refund via the EK website, downgrade from F to J due to metal change (3 class to 2 class). I received a reply straight away "Thank you for your query – we will respond as quickly as possible", this was 10 days ago. The flight was 2 weeks ago. I would appreciate it if anybody has first hand experience of such a request as to a reasonable time to expect an outcome, thank you.