Property: Protea Hotel Cape Town Victoria Junction
Date(s): November 27-29
Room booked: Guest Room, 1 King (standard room category)
Room received: Bi-Level Loft, 1 King, Bedroom is a loft.
Elite Level: Titanium
Award stay: Yes
Rate Type: Points, 2 nights standard, Category 3
LNF stay: No
SNAs redeemed: No
Comments: Booked a standard guest room, 1 king at 9:30 pm the night before arrival. The following morning I was upgraded in the APP to the Bi-Level Loft suite, 1.5 bathrooms. No OLCI or messaging in the APP available. 2:00 PM check-in. Arrived about 1:45 pm. Friendly & efficient check-in, thanked me for being an "X4" Offered points or breakfast buffet in the restaurant for Welcome Amenity. Shortly after check-in there was a knock at the door. A bottle of Merlot & a box of chocolates was delivered with a note from the GM.
The in-room dining menu is a subset of the restaurant menu. Pricing is identical and no surcharges. Good food, large portions. Impressed so far.
James