Can't contact AC to change flight - AC currently has NO customer service!
Is this AC/Aeroplan integration turning into a disaster? I tried to book a flight yesterday and the system was really screwy, but I was finally able to get it done.
Today I now have to change my flights. The online flight change doesn't appear to be working and when you call in it says:"AC has adopted a new system and our agents are busy and I apologize you that I can't place you on hold. If you are travelling within 72 hours then please call back."
This is seriously bad customer service - they are telling you to go away unless your flight is within 72 hours. Seriously!
Anyone have any ideas on what to do? I work in downtown Toronto - is there an office in downtown T.O. I can visit?