Originally Posted by
WantsAmex
I booked a Marriott Category 6 hotel using points. I have Marriott Gold Elite (status through Amex Plat) and in my Bonvoy app, it says Complimentary Upgrade is available based on availability.
Should I not check-in using the mobile app and do it at the desk and see if an upgrade is available? Or if I check in via the app, it will automatically say if my room was upgraded or not?
Cash or points makes no difference in my experience. Neither will using the app to check in. You're just telling them what time you will arrive and some hotels will allocate you a room in advance. Nothing stops you discussing your room when you actually arrive. Depending on the hotel, the app may show your allocated room type. No fixed pattern to this.
But your primary problem is not cash or points or checking in on the app. It's that you're Gold and every Platinum, Titaniium and Ambassador is ahead of you in the upgrade queue. In order to avoid disappointment, your expectation should be that you will get the room you paid for. Even if they tell you that it's been upgraded then it could just be to a high floor or a side of the hotel with the prettier view so won't necessarily feel like a room upgrade.