Originally Posted by
Duke787
First off this hotel is right around the corner from Grand Central and Bryant Park which is a high traffic area. There are a million food options within 5-7 minutes walking (or less) and this is an area of NYC where you can be comfortable walking at virtually any hour. So you don't even have to worry about the "deliver to my room" issue (which is a red herring, you never let the delivery person come to the room doesn't matter what gender, you meet in the lobby in broad daylight, common sense).
Within a 5 minute walk are:
Cava
Shack Shack
Whole Foods
STK
Chipotle
Sweetgreen
Chick Fil A
Starbucks
Panera
McDonalds
Popeyes
Hard Rock Cafe
Del Frisco's
Morton's
Fresh & Co
A ton of bars
A ton of cafes
So why would you ever bother with the overpriced room service in the first place? Even if you are expensing it -- I've made plenty of NYC stays and would rather use my per diem toward decent food vs. room service garbage. Even if I don't have time to go somewhere nice, would still take Sweetgreens / Cava / Shake Shack for fast casual any day over the typical overpriced room service. Plus I can take that back to my room and it's usually much cheaper so I can use the difference to grab a drink at the bar or to just pocket for use later.
And seoncd, the Hilton stopped doing room service at the NY Midtown Hilton a while ago and it was a big deal (don't know if they brought it back) and as others have said a Cat 6 in NYC hardly qualifies as upscale.
Well, ok. Great. It’s Friday morning, you’ve got a miserable cold, and all you want is an omelet and some hot coffee. Which of those do you order from? What are the odds the coffee (or the omelet for that matter) arrives hot? You’re in your pajamas, so you don’t want to go down to the lobby to pick it up.
There’s no coffee maker in the room, of course. And regardless of category, you’re staying in a property Bonvoy considers part of a “Premium” brand.
I still maintain it’s odd they don’t offer room service. And, as one of the previous commenters suggested, I’ll certainly vote with my feet on my next NY trip, for one of my approximately 70 NYC hotel nights each year.