Originally Posted by
jn in ca
That is such poor management. Mailing physical cards to the most loyal customers is such a cheap benefit to provide.
I agree. And there are many ways they could still be environment friendly by still allowing cards to be printed. Like only print them on request. Or make them with a different material. Or make certain members pay for them (CX charges for the initial kit).
I think I will write to them to complain, and other people should, too.