Originally Posted by Stranger

If the web site says that Latitude is refundable, then it got to be... In other words, when there is a discrepancy between two pieces of information from AC, I can always argue that the one most favorable to me ought to win. There was a time when they had relatively cheap fares FRA-Canada in booking codes that would eventually become latitude and were supposed not to be refundable, but some places they were still mentioned as refundable. I always got them to reimpbusrse when needed, "as an exception especially for you."