Originally Posted by
DeeGee26.2
Not holding out much hope of that, as they're emailing me to try to sell me that upgrade.
In my experience, that's an automated function. One of my regular Hilton-branded hotels always sends out an offer to purchase an upgrade prior to arrival. Aside from a stay over New Year's (when I knew they would be sold out), I just ignore them. I still get complimentary upgrades upon arrival more often than not.
Of course, not all hotels operate in the same manner. But, I wouldn't say an upgrade is impossible just because you got that email.