Originally Posted by
Adam Smith
Because their horrible new app and botched transition to Amadeus weren't going to inconvenience their best customers enough already.
I’m aware of or have been directly involved with the details of Res system migrations at WestJet, JetBlue, Southwest and Air Canada. The AC Altea migration went quite smoothly relative to most airline Res system migrations, with only a handful of issues with the tens of millions of migrated PNRs and associated data elements. Any airline Res system migration that has no associated operational impact or newsworthy issues is a successful migration due to the significant complexities involved.
Their new app is polarizing, with as many social media comments saying it is an improvement compared with those who dislike it. The main complaint from older people seems to be that the fonts are too small.