Originally Posted by jphripjah

The guest complained, among other things, that there should have been more life jackets inside the villa in case the villa floated into to ocean, that her room wasn't cleaned on day of departure before checking out, and she went on a mission to post photos of every speck of dirt to complain about stuff like inadequate in room beach slippers in an effort to trash the resort online. This guest publicly complained that the hotel has subjected her to "mental torture" and that management is "disgusting" and the GM is the "most immature and unprofessional ever seen" and that the resort has the "worst food" and "poorest service ever seen."

She complained that the hotel subjected her and/or her family to "life threatening situations," presumably the sharp edged slide and the lack of life jackets inside the villa.


She should be told "It seems we can't meet your expectations" and told to book her next vacation elsewhere and if she switches her allegiance to another resort or brand then the Hilton folks should all high five each other. No reasonable person would think negatively of Hilton for telling this guest to get lost.