Originally Posted by Lighthouse32

Hi all!

I'm an addicted lurker, always discovering and learning great things here! I'm aware I probably post this in the wrong section and I apologize, not knowing where to put my question... Thanks so much in advance for moving me, if necessary...

Global Assist - Amex Gold Flying Blue
Yesterday after a bad fall in Los Angeles, I called Global Assist, which states to be available 365 days 24/7. The recordings one is forced to listen to, are a crazy waste of time in an emergency. One of the messages told me to dial the number on the back of my card. I hung up and dialed that number, only to get a message stating they're closed and reopen Monday 9 am.
I called back the first number and finally got a lady on the phone who'd just started working for Axa? I told her I needed medical help and what Amex Global Assist would do for me. She went on and on questioning if I'd paid my ticket with the Amex card, what happened, where I was staying and heaps of other questions. I'm sitting here bleeding, in pain with a possible fractured wrist, dislodged shoulder and this woman went on for 51 minutes. In the end she sent a "United Health Care" card by email, which stated "this card does not guarantee benefits" with a US phone # to call in order to confirm eligibility and care coverage. That phone # had a message the offices were closed... the enclosed Amex message being: Secondary coverage only."

I'm wondering if anyone has any experiences with Global Assist? Thanks so much in advance for sharing!

ps: I survived