Originally Posted by
flyerchatter
The made to order menu is as basic as it gets - eggs, pancakes and waffles, which you could get at any regular hotel in the world. Other luxury resorts in the Maldives offer a far more extensive made to order menu, where you can order beautifully presented main courses. The buffet itself is in a single room which is small when compared to other resorts which usually have a few different rooms of breakfast items to choose from. I really hope they can expand the breakfast selection soon. A sushi bar would be nice!
The only explanations I can see are a) they want to save money, or b) they are short-staffed. I guess the latter as they already make a lot from their $35 eggs. Then again, how hard can it be to hire a couple more chefs to cook the basics that other resorts have on their made-to-order menus?
Originally Posted by
flyerchatter
I'm not denying the legitimacy of what the reviewer has written or the seriousness of injury to the child. However, if everything at the resort was so downright atrocious to the degree of what's been purported, why would anyone in their right mind want to return to the resort? The whole moaning about the free stay voucher being withdrawn tells me everything I need to know. Case closed.
Thing is, there are plenty of guests who would go back because they know they would be treated like royalty and staff would be made aware and go the extra mile to ensure everything is tip top.
As far as the hotel not offering a refund as someone else suggested, well, that's just a stupid idea. Why would you refund money when you can accommodate the guest basically for free since your resort is not anywhere near capacity and won't be for quite some time, it would cost you zero for the transfer if the reservations department were to arrange the pickup smartly and the markup on F&B is in the hundreds and thousands of percent so you would be earning more money from the same guest(s). As for service on the future visit, you just assign the most experienced personal concierge, wait staff, room boy etc to negate any possibility of the same kind of issues arising the second time round. An easy fix.
If you refund straight off the bat you have to worry about the guest thinking that you're telling them to get lost, "
We don't want your money and we don't want your (future) patronage" and not trying to make up for your shortcomings. And, more importantly, you give them an opportunity to ditch the Hilton brand entirely and choose another. Big properties and ones with a reputation don't want to be accused of that and almost never ever offer refunds unless the customer demands it and they don't want to accept any other form of compensation.