WHAT is going on with DL?? I’ve been a DM for many years and a year or two ago agents were jumping through hoops to be helpful when I never even asked for it. Now we’re seeing posts like OP’s as well as the letter posted on OMAAT from a reader who may or may not have deserved it. Delta’s profits are higher then ever, they continue to be recognized/awarded, yet customer service is taking a severe nosedive and bordering on hostile. I frankly don’t get it.