FlyerTalk Forums - View Single Post - Westjet Gold Status Match

Nov 23, 2019, 11:13 pm

#188

Norcanair

Join Date: Jul 2018

Location: YXE

Programs: Curb Your Enthusiasm, Fraggle Rock

Posts: 123

Quote:

Originally Posted by codfather

I don't know if I would classify this as incompetence by AC, but WS should not be unreasonable in these situations either.

It is not the fault of a potential customer that their current airline is not allowing them to access a digital or physical card...

There's some broad truth here, Codfather. I'm truly glad WS did you right!

But as you pointed out earlier, AC digital cards have been unavailable in their mobile app since an update in late September. If this is not ACs fault, then whose fault is it?

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