I've had a couple of changes this year and the agents have commented (or in one case even grumbled to me) about needing detailed for the reticketing desk for a waiver, and how strict they've become on requiring documentation. She even said that they needed to "chill out." I haven't seen any decrease in agents just getting the job done, but there's definitely more paperwork now. While I get that excessive waivers and favors aren't always best for the business' bottom line, the culture of "let's just get you where you need to go as quickly as we can" is a huge part of my loyalty to Delta, and it looks like we're in the opening stages of this being scaled back, unfortunately.