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Thread: Limited “free” changes
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Old Nov 23, 2019 | 6:28 pm
  #8  
btonkid12345
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Automated or not, agents can leave notes even if they’re wrong.

If I was the OP, I would have asked the Supervisor the either review whether the past fee waivers were documented correctly, or to leave some more recent notes about SDC not requiring any fee for PM and also reinforcing the F SDC policy.
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