Originally Posted by
Often1
Even if not in the same PNR, an AA agent can find the CX e-ticket.
Yes, an AAgent can retrieve a CX e-ticket by entering the ticket number, but an AA agent would not be able to randomly know a CX ticket booked in a separate PNR is actually in the same "journey." I also don't think AA agent can pull up CX records by just entering the name. You asked about how AA would know, so I said AA would know if and only if everything is booked in 1 PNR.
Originally Posted by
Often1
That is not the issue here. The suggestion was that someone at AA proactively went looking through the records of other tickets and placed notes in them. That is simply not going to happen.
Someone from AA does not need to be proactively looking. These are things a "robot" (system built in the GDS) can detect. [MENTION=105414]jagmeets[/MENTION] referred to an AA document that mentioned such practice. I, on the other hand, believe this note is only generated when the other airline is a non-oneworld airline. At least from my personal experience, it is not generated for a PNR that includes only CX and AA sectors as well as only CX-160 and AA-001 tickets. However, the GDS certainly is capable of auto-generating it.
Originally Posted by
Often1
It is more than likely that CX looked at the PNR and placed the note so that its own agent would collect the fee.
Bear in mind that if a fee was due from the passenger and CX failed to collect it, AA would still get paid. It is CX which would have been out the money. AA simply has no reason to concern itself with whether the passenger has paid CX.
That is a huge assumption here. How would AA get paid if CX didn't charge the bag fee? Until a few years ago, most airlines will check-through for separate tickets booked in separate PNRs. I don't think there's a mechanism in place for them to collect bag fee on another carrier's behalf and pay the other carrier.