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Old Nov 23, 2019 | 6:14 pm
  #7  
jdrtravel
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Originally Posted by Often1
Why is this surprising? DL, just like AA and UA, tracks every possible metric it can and then uses that data.

This is not about an agent noting anything, but rather about the fact that an agent executed a waiver and that is a data point. At some point, you are flagged as receiving more than you are giving and no more "courtesy" waivers for you.

SDC is, of course, a different matter and the supervisor promptly dealt with the issue.
Originally Posted by Often1
Yes, I did.

This is all automated. When the agent overrides a fee, whether it is for a change or some other thing, that is one more metric. An SDC does not generate a fee for you and there is accordingly nothing to waive.

Why are your posts so unfriendly? OP was asking a legit question and expressing a concern that I think most of us can understand and would share.
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