Originally Posted by
Norcanair
I get that few issues are simply a black or white matter, and it's worth acknowledging that Westjet has pulled some true corkers of recent...
Nevertheless, in this case I'm struggling to see how Westjet can be held responsible for Air Canada's incompetence.
Mind you, it also speaks to how Ed Sims' WestJet has disempowered employees from exercising customer-satisfying judgment in favour of bureaucratic rules.
I don't know if I would classify this as incompetence by AC, but WS should not be unreasonable in these situations either.
It is not the fault of a potential customer that their current airline is not allowing them to access a digital or physical card...