i got my reply finally:



I am sorry to hear about your recent inflight dining experience recently. I escalated your concern to our Catering Team, and our Director confirmed that tomato soup and grilled cheese is still available as part of hot mid-flight snack offering on flights over 12 hours. However, she also stated that these are provided on a rotational basis; veggie chili is rotational alternative to our Sheperd's Pie. We apologize for any inconvenience it may cause in the future if your preference is on a rotation.