I get that few issues are simply a black or white matter, and it's worth acknowledging that Westjet has pulled some true corkers of recent...
Nevertheless, in this case I'm struggling to see how Westjet can be held responsible for Air Canada's incompetence.
Mind you, it also speaks to how Ed Sims' WestJet has disempowered employees from exercising customer-satisfying judgment in favour of bureaucratic rules.
Last edited by Norcanair; Nov 22, 2019 at 11:33 pm
Reason: clarification and type